Refund policy

Return & Refund Policy

Last Updated: October 8, 2026

At Trout Eddy, we want you to feel confident in the gear you purchase. Whether you're stocking your fly box or upgrading your setup, we stand behind our commitment to quality products and straightforward customer service.

30-Day Return Policy

We accept returns within 30 days of delivery on eligible products.

To qualify for a return:

  • Items must be unused, unworn, and in their original condition.

  • Products must include original packaging, tags, and accessories.

  • Proof of purchase or an order number is required.

  • Returns must be requested within 30 days of the delivery date.

Products showing signs of use, damage, or alteration may not qualify for a refund unless they arrived defective or damaged.

Non-Returnable Items

For quality control and product integrity, the following items are generally not eligible for return:

  • Used fishing flies, lures, hooks, or terminal tackle

  • Used fishing line, leaders, or tippet

  • Opened or used floatants, adhesives, treatments, or similar consumables

  • Gift cards

  • Final-sale or clearance merchandise clearly identified as non-returnable before purchase

  • Custom or personalized products, unless defective or incorrectly fulfilled

Unused and unopened products in these categories may be eligible for return unless otherwise stated at purchase.

These exclusions do not limit your rights regarding defective, damaged, or incorrectly supplied merchandise.

How to Start a Return

To request a return, contact us through the contact form on TroutEddy.com with:

  • Your order number

  • The item you wish to return

  • The reason for your return

  • Photos if the item arrived damaged, defective, or incorrect

Our team will review your request and provide return instructions.

Please do not send products back without first contacting us. Unauthorized returns may experience processing delays.

Return Shipping

For returns due to a change of mind, incorrect size selection, or an item no longer being wanted, customers are responsible for return shipping costs.

If we shipped the wrong product or your order arrived damaged or defective, Trout Eddy will cover reasonable return shipping costs or provide an appropriate resolution.

Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.

We recommend using a trackable shipping service when returning products.

Refund Processing

Once your return arrives, we will inspect the item and notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method, generally within 10 business days of approval.

Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, or incorrect, contact us as soon as possible, preferably within 7 days of delivery, so we can help resolve the issue promptly.

Include your order number and clear photographs when available.

Depending on the situation, we may offer:

  • A replacement product

  • An exchange

  • A refund

  • Another appropriate resolution

The suggested reporting period does not limit any applicable legal rights or manufacturer warranty protections.

Exchanges

If you need a different size, model, or product, please contact us.

Exchanges are subject to inventory availability and product eligibility.

In some circumstances, the quickest solution may be to return the original item and place a new order.

Order Cancellations

We process orders as quickly as possible.

If you need to cancel or modify an order, contact us immediately.

We cannot guarantee cancellation once an order has entered fulfillment or shipped.

If an order has already shipped, the standard return policy will apply.

Manufacturer Warranties

Certain products, including fishing rods, reels, and other equipment, may include manufacturer warranties.

Warranty coverage varies by brand and product. Some warranty claims must be submitted directly to the manufacturer.

Trout Eddy will help direct customers to the appropriate warranty process when applicable.

Manufacturer warranties do not replace applicable consumer rights.

Contact Us

Questions about returns, refunds, exchanges, or damaged merchandise?

Visit TroutEddy.com and use our contact form.

We're here to help you get back on the water with gear you can count on.

Trout Eddy — Built for Trout. Made for Anglers.